"Accessible Formats" means any form of large print, clear text, recorded audio and electronic formats, Braille, and other formats usable by persons with disabilities to conduct business with UNFI.

"Communication Supports" means captioning, alternative and augmentative communication supports, plain language, sign language, and other supports that facilitate effective communications to conduct business with UNFI.

"Disability" as defined in the Ontario Human Rights Code means:

1. any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co- ordination, blindness or visual impairment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog, or other animal or on a wheelchair or other remedial appliance or device,
2. a condition of mental impairment or a developmental disability,
3. (c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
4. a mental disorder, or
5. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

"Associate" means employees, volunteers, others that provide goods or services on UNFI’s behalf, and all those who are involved in the development of UNFI’s policies, practices and procedures.

"Web Content Accessibility Guidelines" means the World Wide Web Consortium Recommendation, dated December 2008, entitled "Web Content Accessibility Guidelines (WCAG) 2.0".

"Website" means a collection of related webpages, images, videos, or other digital assets that are addressed relative to a common Uniform Resources Identifier (URI) and is accessible to the public.