Establish accessibility policies governing how UNFI will meet its obligations under the AODA

3.(1)

Complete - see further section 2 of this policy.

Establish, implement, and maintain a documented multi-year accessibility plan; post the plan on the website; review and update the plan at least once every five years

4.(1)

Complete - see further section 4 of this policy

Have regard to the accessibility for persons with disabilities when designing, procuring, or acquiring self-service kiosks

6.(2)

Not currently applicable

Training on the requirements of the accessibility standards and on the Human Rights Code as it relates to persons with disabilities

7.(1)

Complete - see further section 2.2 of this policy

Develop, implement, and maintain policies governing the provision of UNFI’s services to persons with disabilities, and provide in an accessible format upon request

80.46 (1)

Complete - see further sections 2.1(i) and 3.1 of this policy

Training on accessible customer service

80.49 (1)

Complete - see further sections 2.2 and 3.6 of this policy

Ensure that feedback processes are accessible to persons with disabilities by providing or arranging for accessible formats and communications supports, upon request

11.(1)

Complete - see further section 2.1(iii) of this policy

Upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, in consultation with the individual,  a) in a timely manner that takes into account the person‘s accessibility needs due to disability; and b) at a cost that is no more than the regular cost charged to other persons.  Notify the public of the availability of these supports

12.(1), (2) and (3)

Complete - see further section 2.1(i) of this policy

Provide any publicly available emergency response information in an accessible format, upon request

13. (1)

Complete - see further section 2.1(i) of this policy

Ensure new internet websites and web content on those sites conform with WCAG 2.0 Level AA

14. (4)1

Complete – see further Section 2.1 (ii) of this policy

By January 1, 2021, ensure all internet websites and web content conform with WCAG 2.0 Level AA, other than, i.) success criteria 1.2.4 Captions (Live), and ii.) success criteria 1.2.5 Audio Descriptions (Pre-recorded)

14. (4)2

Complete

Notify UNFI employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes

22

Complete - see further section 2.2(i) of this policy

During the recruitment process, notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

23

Complete -  see further section 2.2(i) of this policy

Notify successful job applicants of UNFI’s policies for accommodating employees with disabilities

24

Complete - see further section 2.2(i) of this policy

Inform employees of UNFI’s policies used to support employees with disabilities

25

Complete - see further section 2.2(ii) of this policy

Consult with a requesting employee in a manner that considers his or her disability to provide or arrange for the provision of accessible formats and communication supports for, (a) information that is needed in order to perform the employee‘s job; and (b) information that is generally available to employees in the workplace

26.1 and 26.2

Complete - see further section 2.2(iii) of this policy

Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability

27

Complete - see further section 2.2(vii) of this policy

Develop and implement a written process for documenting individual accommodation plans for employees with disabilities

28

Complete - see further section 2.2(iv) of this policy

Develop and implement a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations to return to work

29

Complete - see further section 2.2(v) of this policy

Account for the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect to employees with disabilities

30

Complete - see further section 2.2(vi) of this policy

Consider the accessibility needs of its employees with disabilities as well as any individual accommodation plans when providing career development and advancement to its employees with disabilities

31

Complete - see further section 2.2(vi) of this policy

Assess the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities

32

Complete - see further section 2.2(vi) of this policy

Ensure that any new or redeveloped outdoor Paths of Travel (i.e. sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals) comply with the requirements of the AODA

80.22

Not currently applicable

Ensure that any new or redeveloped parking (on and off street) complies with the requirements of the AODA

80.32

Not currently applicable

Ensure that any newly constructed service counters and fixed queuing lines, and any newly constructed or redeveloped waiting areas, comply with the requirements of the AODA

80.40

Not currently applicable

Develop procedures for preventative and emergency maintenance of the accessible elements in the above-noted public spaces and procedures for dealing with temporary disruptions when the above-noted accessible elements are not in working order

80.44

Not currently applicable